Home / Help Center

Help Center

Merchant FAQs

This article describes the process of on-boarding a new Customer / Merchant. If you have any further questions regarding on-boarding of new Merchant IDs, please contact the Support team.

Merchant Preferences

Overview – The Merchant Preferences page is used to configure your Merchant account processing preferences. The preferences page contains the following sections


The integration tools include sample code; test cards; test accounts; and on-demand support from our responsive support team of experienced technicians.

Payment FAQs

These are the questions Woohoo Pay Support usually see regarding the Gateway: What is the role of a Payment Gateway? The Payment Gateway fraud checks transactions and allows the Cardholder to enter their card data to take a payment.

Error Codes

This article gives an overview of the different codes that can be returned for a transaction, along with a description of the error. The codes are grouped by the type of response

PSD2, SCA and 3DSv2

The EU Payment Service Directive 2 (PSD2) is a European Commission initiative to increase consumer security and protection for European payment processing. The PSD2 mandate requires all electronic payments within the European Economic Area (EEA) to have Strong Customer Authentication (SCA).

Woohoo Pay Resources

How can I integrate to the Gateway? You can either integrate using our Direct Integration or one of our Hosted methods. Checking AVS on Transactions The Address Verification Service (AVS) checks both the Address Line and the Postcode

PCI Compliance

Accepting card payments can be a risky business, and fraudsters are always looking for ways to steal cardholder data. You may not know it, but it’s your responsibility to safeguard your customers’ financial information by becoming ‘PCI compliant’.

Merchant Loan FAQ

Who can apply for a loan? Any business (limited company, sole trader, partnership) that takes some, a lot or all of their revenue through debit/credit card, by card machine or online using a payments processor.