Banks warned away from ‘high risk’ tech transformation programmes

Lloyds Bank’s strategy and propositions head, commercial business transformation Stefania Ricci, told the panel: “An incremental approach, firstly focusing on the areas where there are major gaps or major commercial opportunity… is probably more sensible than planning a big programme.”

During the live panel debate, titled ‘The right integration strategies to drive B2B revenue opportunities’, on 26 January 2022, panellists discussed the modernisation of legacy systems and their experiences of cloud migration.

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In answers to a question about whether there were any “wrong approaches” to driving B2B revenue opportunities,

Stefania Ricci

Lloyds Bank’s Stefania Ricci

Ricci said that “a way of making it riskier for a bank of our scale” is to plan for a big bank tech transformation programme.

“For a large bank like ours, it is like heart surgery,” she added.

Conrad Ford, chief product officer at Allica Bank, said that some banks believe the strategic transformation programme is a “silver bullet”.

“It’s an extraordinarily high risk way of doing things but, more importantly, generally speaking, doesn’t deliver,” Ford said.

He added that recent analysis of change programmes by UK regulator the Financial Conduct Authority “concluded that agile methodologies are lower risk”.

Also on the panel was Starling Bank’s chief technology advocate Jason Maude, who said: “The agile approach of doing small, incremental changes in an iterative manner towards a target and continually upda

Karthik TS

Karthik TS of Torry Harris Integration Solutions

ting your code is less risky both in the short term and in the longer term, in terms of avoiding developing legacy traps.”

Karthik TS, head of centre of excellence at Torry Harris Integration Solutions, which sponsor

ed the live panel debate, told the Open Banking Expo audience that another wrong approach “is approaching technology just for technology’s sake”.

“We have seen customers making the mistake of looking at transformation programmes only from a technical lens,” he added.

The Customer Journey



He told the panel that it was important for banks to “always look in terms of a customer journey-driven approach” and then to “work backwards towards mapping it to the required technical capabilities” to create “a more meaningful integration roadmap”.

To watch the live panel debate on demand, click here.

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